CompTIA Questions + Answers Part 3

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QUESTION 110
Which of the following BEST describes an email infrastructure that uses a local archive server cluster and publicly hosted email servers?
A. Private B. Public C. Hybrid D. SaaS
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 111
The IT department recently updated client computers for the graphics department. A user reports the new computer has not worked since it was set up; it makes unusual sounds when pressing the power button. A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but only displays the message: No source.
Which of the following BEST explains the cause of this issue?
A. There is insufficient power to the computer B. There is a blank screen on system boot
C. The computer is overheating
D. The error beep codes on POST
Correct Answer: A Section: (none) Explanation
Explanation/Reference:



QUESTION 112
Which of the following connectors is commonly known as serial?
A. RG-6 B. RJ11 C. RS-232 D. BNC
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 113
The documents from a workgroup laser printer are not printing correctly. Some of the print is missing, and the pages come out dusty. Which of the following should a technician do to fix this issue?
A. Replace the low-voltage power supply B. Replace the scanner assembly
C. Replace the formatter assembly
D. Replace the fuser assembly
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 114
Which of the following IP addressing types is MOST likely to use an IP address starting with 169.254?
A. Static B. APIPA



C. Link local D. Dynamic
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 115
A developer wants to add a Windows 10 64-bit VM with the minimum system requirements to a virtual host workstation. The virtual host is running Windows Server 2008 R2 and has 24GB of RAM, a 1TB hard drive, and a Gigabit Ethernet NIC with Cat 5e cabling. The current configuration of VMs is as follows:
Windows 7 VM with 4GB RAM and 200GB HDD Linux VM with 16GB RAM and 200GB HDD Linux VM with 2GB RAM and 100GB HDD
Which of the following should the technician recommend to the developer FIRST?
A. Increase the HDD in the virtual host
B. Install an additional NIC and configure teaming C. Upgrade the network cabling to Cat 6
D. Increase the memory in the virtual host
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 116
Which of the following wireless networking protocols operates on the 5GHz band and provides data rates in excess of 750Mbps?
A. 802.11a B. 802.11ac C. 802.11b D. 802.11g E. 802.11n



Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 117
An end user is building a small home media server. The user wants to be able to add and remove hard drives without powering down the server.
Which of the following should be enabled to allow for this?
A. NVMe B. AHCI C. ATAPI D. UEFI
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 118
A company is terminating Cat 6 wiring at a 110 block. Which of the following should be used?
A. A crimper
B. A cable stripper C. A punchdown tool D. A tone generator
Correct Answer: C Section: (none) Explanation
Explanation/Reference:



QUESTION 119
A workstation has RAID 1 and RAID 5 arrays. Although performance is not degraded, management software is reporting a hard disk failure. Which of the following should a technician do NEXT?
A. Check one of the RAID 1 disks for failure B. Rebuild the RAID 1 disks for failure
C. Check one of the RAID 5 disks for failure D. Rebuild the RAID 5 array
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 120
A user is given a new tablet. When using the touch screen, the user reports the cursor highlights and selects items unintentionally. The issue does not happen when using an external mouse.
Which of the following should the technician do FIRST to resolve this issue?
A. Run the calibration utility
B. Disable the touch functionality C. Update the touch-screen driver D. Reinstall the OS
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 121
A small office wants to install a server that can provide name resolution for internal clients.



Which of the following server types would BEST accomplish this?
A. IDS B. DHCP C. UTM D. DNS
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 122
A technician receives a laptop from an end user who reports that some aspects of the image are left behind when applications are closed and persist until reboot. The technician also notices black dots throughout the screen. The technician recalibrates the display settings and updates the drivers for the display adapter, but the issue persists.
Which of the following is the laptop MOST likely experiencing? (Choose two.)
A. Artifacts
B. Distorted geometry C. VGA degradation D. Burn in
E. Dead pixels
F. Distorted image
Correct Answer: DE Section: (none) Explanation
Explanation/Reference:
QUESTION 123
A customer’s workstation will not boot. A technician runs diagnostics on the system and discovers it is set up in a RAID 0 configuration, and a single SATA hard drive has failed. The system was set up for performance. Once repaired, the customer requests redundancy be built into the system and an increase in performance.



Which of the following describes how the technician should set up the new RAID configuration?
A. RAID 1 configuration that will utilize new SSD
B. RAID 5 configuration that will allow the loss of a hard drive without failure
C. RAID 6 configuration that will allow the loss of two hard drives without failure D. RAID 10 configuration utilizing new HDD
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 124
Which of the following is the minimum category cable that supports 1000Mbps speed?
A. Cat 3 B. Cat 5e C. Cat 6 D. Cat 6e
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 125
Which of the following is considered a connectionless protocol?
A. UDP B. TCP C. Telnet D. DNS
Correct Answer: A Section: (none)



Explanation Explanation/Reference:
QUESTION 126
A user needs access to a shared mailbox inside the mobile mail application through the company’s cloud-based email service. Which of the following protocols is required to make this possible?
A. IMAP B. S/MIME C. SMTP D. SNMP
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 127
Which of the following cloud models would MOST likely be described as a service in which the customer has no responsibility for application patching?
A. IaaS
B. SaaS
C. Private cloud D. PaaS
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 128
Which of the following cloud-based services gives customers the ability to scale resources as needed?



A. Resource pooling B. Rapid elasticity C. Measured service D. Hybrid cloud
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 129
A small office in a remote area is considering a new ISP.
Which of the following broadband types is based on the distance to the nearest central office?
A. Satellite B. Fiber C. Cable D. DSL
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 130
A technician is building a Windows server to meet the specific needs of a user. The user needs to house a replica of a very large SQL database to be able to query the database locally.
Which of the following drive configurations would BEST meet the requirements while providing the maximum amount of performance and storage?
A. OS disk: 128GB M2
Data disk: 4TB 7200rpm HDD
B. OS disk: 256GB 5400rpm HDD Data disk: 1TB 5400rpm HDD
C. OS disk: 512GB 15000rpm HDD



Data disk: 64GB M2
D. OS disk: 1TB 7200rpm HDD
Data disk: 128GB 10000rpm HDD
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 131
After replacing a failed mother board in a user’s computer, the technician receives a report that the computer is behaving erratically. The user states the computer shuts down randomly throughout the day and freezes frequently. The technician performs a memory diagnostic, and it reports no issues.
Which of the following should the technician check NEXT in troubleshooting this issue?
A. Reseat the memory and reset the BIOS to default settings B. Add heat sinks to each installed memory module
C. Enable overclocking functionality in the BIOS
D. Ensure all case fans are plugged in and working
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 132
When configuring a VM, which of the following devices MOST likely needs to be configured to allow the VM access to other client VMs on the same host?
A. Virtual switch
B. Host
C. Hypervisor
D. Workstation NIC
Correct Answer: A Section: (none) Explanation



Explanation/Reference:
QUESTION 133
A technician is setting up a server to provide access to the LAN and Internet. Which of the following server roles would accomplish this task? (Choose three.)
A. File server
B. Print server C. Web server D. DNS server E. DHCP server F. SQL server G. Email server H. Proxy server
Correct Answer: DEH Section: (none) Explanation
Explanation/Reference:
QUESTION 134
A user is participating in a weight-loss challenge and needs to keep track of fitness activities, locations, distances, and calories burned during a specific time period. The user wants to be able to listen to music while participating in the challenge.
Which of the following would the user MOST likely need to purchase to meet these requirements?
A. Smartphone
B. Fitness application C. AR headset
D. Fitness tracker
Correct Answer: A Section: (none) Explanation



Explanation/Reference:
QUESTION 135
A user reports being unable to print to a network-based all-in-one printer. The issue consistently appears after power outages. Which of the following should a technician perform to resolve the issue?
A. Run Windows Update on the user’s machine
B. Disable the firewall on the user’s machine
C. Set a static IP address on the printer
D. Reinstall the printer with vendor-provided drivers
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 136
A technician is troubleshooting an issue with a printer that is directly attached to a user’s workstation. The printer is powered on but will not print. The user claims nothing has changed on the computer, and the printer was working earlier in the day.
Which of the following should the technician do NEXT to determine the cause of the issue?
A. Order a new printer for the user and decommission the current printer B. Update the printer drivers in the workstation’s OS
C. Physically examine the workstation and printer for any obvious issues D. Reseat all the printer cables and restart the user’s workstation
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 137



A company is concerned about the security of sensitive data on a laptop a user frequently takes off-site. Which of the following enables hardware encryption to secure user data?
A. BIOS password
B. Hibernation mode
C. Trusted Platform Module D. Screen-saver lock
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 138
After a new laser printer was installed, users began reporting issues. Duplicate copies of print jobs were not delivering fully separated copies; instead, similar pages were being stacked. Which of the following settings MOST likely needed to be checked to correct this issue?
A. Collation B. Duplexing C. Orientation D. Quality
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 139
Which of the following network servers would be MOST useful in translating a URL into an IP address?
A. Print server B. DNS server C. Mail server D. DHCP server



E. Web server
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 140
Ann, a user, reports the 20GB hard drive on her VM is full. She frequently has to delete files so the machine is usable again. Ann would like access to a machine with a larger hard drive. Aside from the drive being too small, the machine works perfectly for Ann. A technician checks the virtual host and sees it has about 400GB of available disk space.
Which of the following should the technician do to resolve the problem quickly?
A. Go into the hypervisor and increase the size of the hard drive. B. Spin up a new VM for Ann with a larger hard drive.
C. Move the VM to another virtual host with more resources.
D. Upgrade the hard drive in the virtual host machine.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 141
A technician is using PXE to upgrade the OS in a lab that has new and old computers. The new devices can obtain a DHCP address but fail to locate the PXE server. The old computers can locate the PXE server and upgrade the OS as required. Which of the following is MOST likely preventing the new computers from booting to PXE?
A. LoJack security B. BIOS password C. Drive encryption D. Secure Boot
Correct Answer: D Section: (none)



Explanation Explanation/Reference:
QUESTION 142
An end user’s laptop has a USB mouse connected. The user removes the USB mouse to pack up at the end of the work day. Before shutting down, the user tries to check a document but finds the built-in peripherals no longer work. Which of the following would BEST resolve this issue?
A. Check the keyboard layout in Settings. B. Check the touch-pad settings.
C. Check the power management settings. D. Check that the function key is not stuck.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 143
A technician is building a workstation with 8GB of RAM that will host a VM. The VM will be used to test software installations prior to mass deployment. The workstation will also serve the installation files and packages necessary to install applications remotely on networked devices that have passed the testing process. Which of the following hardware components are needed for the setup to function as required? (Choose two.)
A. Network interface card
B. Secure boot
C. Single-core CPU
D. CPU virtualization support E. Additional RAM
F. Hyperthreading
Correct Answer: AE Section: (none) Explanation
Explanation/Reference:



QUESTION 144
Which of the following connectors would MOST likely be found on an RG-6 cable?
A. Molex B. DB9 C. BNC D. RJ45
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 145
A technician is configuring a new desktop and wants to implement full disk encryption. When attempting this task, the technician gets an error stating the device cannot be encrypted. Which of the following does the technician need to enable so the drive can be encrypted?
A. BIOS B. TPM C. EFS D. UEFI
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 146
Which of the following interfaces uses DB9 and DB25 connectors?
A. RS-232 B. USB-C C. eSATA D. USB



Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 147
A customer purchased a device that can perform routing tasks, firewall tasks, deep packet inspection, and antivirus scanning. Which of the following devices did the customer purchase?
A. Proxy server B. DHCP server C. UTM appliance D. IPS appliance E. IDS appliance
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 148
A technician is selecting a long VGA cable to run through the walls and ceiling to a projector. Which of the following cable features will help minimize interference with the video signal?
A. Ferrite core
B. Copper conductors C. Plenum
D. Fiber
Correct Answer: A Section: (none) Explanation
Explanation/Reference:



QUESTION 149
A developer downloaded and installed a new VM on a hypervisor to test a piece of software following the release of an OS patch. After installing the VM, the developer is unable to download updates from the vendor. Which of the following should the developer check?
A. The hypervisor’s security configurations B. The organization’s security policies
C. The guest OS network settings
D. The resource requirements
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 150
A customer purchased a new laptop and wants to upgrade its storage space. The customer is having difficulty identifying the hard drive in the unit. There does not appear to be a place for a 2.5in drive, but something similar in size to a stick of RAM is screwed in parallel to the motherboard. Which of the following drives does the customer need to purchase to upgrade the storage?
A. 3.5in drive
B. 5400rpm drive C. RAID drive
D. M.2 drive
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 151
A company requires an internal network device that can assign network addresses and configure the next hop for network hosts. Which of the following network protocols must this device provide?
A. DNS B. SMTP



C. DHCP D. SNMP
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 152
A user is unable to print to a printer on the network. When a technician runs the ping command, the technician receives a response. However, the hostname is not correct when the technician runs the nslookup command. Which of the following BEST describes the issue the technician is seeing?
A. A missing subnet mask
B. An IP address conflict
C. An incorrect default gateway D. A DHCP timeout
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 153
Users in a print room have a new high-end laser printer. They set the printer to print on both sides of the paper by default. They initiated several print jobs, but none of the jobs printed. Which of the following settings should a technician check to resume printing?
A. Spooler B. Draft C. Duplex D. Collate
Correct Answer: A Section: (none) Explanation



Explanation/Reference:
QUESTION 154
A user has returned to headquarters from a remote office and is unable to connect a laptop to the office wireless network. After verifying that the user’s laptop is permitted to connect to the headquarters wireless network, the technician should confirm:
A. if airplane mode is turned off.
B. if the laptop has an APIPA address. C. if a check for IP conflicts is complete. D. if proxy server settings are disabled.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 155
A technician receives a call from a user who dropped a laptop and cracked the screen. The user needs it replaced quickly. The technician has to ensure the correct stock parts are in the storeroom. Which of the following components would the technician MOST likely need to repair the user’s laptop? (Choose two.)
A. Webcam
B. Microphone C. Video adapter D. Bezel
E. Speaker
F. LCD
Correct Answer: DF Section: (none) Explanation
Explanation/Reference:
QUESTION 156
A technician needs to build a cloud solution with the following parameters:



Predictable cost
Easy expansion of resources
Ability to control every aspect of the environment
Which of the following would be the BEST solution for the technician to implement?
A. Hardware as a service B. Platform as a service C. Software as a service D. Hybrid cloud
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 157
A technician needs to select and install network cabling in an office ceiling. The technician was told the space above the ceiling is part of the air conditioning return system. Which of the following cable features is MOST likely to be a safety requirement?
A. Plenum insulation
B. Category number
C. Transmission limitations D. Shielded twisted pair
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 158
A user experiences a paper jam when printing a 500-page, double-sided report. A technician clears the paper jam and inspects the printer for any remaining paper. The technician then powers the printer off and back on. The printer’s LCD display says it is ready, and all cables are securely connected. The user attempts to print the report again, but the printer still does not print. It also shows no indication of any change. Which of the following troubleshooting steps should the technician attempt FIRST?



A. Replace the drum and toner for the printer.
B. Remove the printer memory and reseat it in the socket.
C. Disassemble the printer body and look for further paper jams. D. Restart the print spooler service and inspect the queue.
E. Try reinstalling the print driver for the printer.
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 159
An application is not responding on a user’s workstation. After doing some research, a technician determines the drive is out of space. Which of the following should the technician do NEXT?
A. Implement storage alerts to be notified if it happens again.
B. Run diagnostics and review the system logs.
C. Ask the user what happened before the application stopped responding. D. Identify files that can be deleted or removed.
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 160
A user reports the laser printer has stopped printing. When performing a test print, the page comes out mostly blank with ghosting images. A technician verifies a new toner cartridge was installed several weeks ago. There are no errors in the system’s log. Which of the following is the MOST likely reason for the printer issue?
A. There is no connectivity between the printer and the computer. B. The fuser has failed and requires replacement.
C. Printer drivers are not installed on the computer.
D. There is a stuck print job in the print queue.
Correct Answer: B



Section: (none) Explanation
Explanation/Reference:
QUESTION 161
An executive assistant needs a new computer, and it must have the following features:
Very small footprint and minimal power use
Automatic backup
Option to rapidly increase memory and available resources Ability to print and access network and cloud resources
Which of the following computer types would BEST meet these requirements?
A. Laptop
B. Desktop
C. Virtual desktop D. Mini PC
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 162
A technician identifies an incorrectly terminated network cable as the cause of intermittent network drops. Which of the following tools should the technician use to reterminate the network cable?
A. A crimper
B. A loopback plug C. A cable tester D. A multimeter
Correct Answer: A Section: (none) Explanation



Explanation/Reference:
QUESTION 163
A business owner wants to filter objectionable content from being accessed with an Internet browser. Which of the following network devices would be BEST suited for this task?
A. IPS
B. Web server C. Firewall
D. Proxy server
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 164
A technician is setting up a Windows 10 laptop as a kiosk at a retail store. Which of the following account types would the technician MOST likely use to configure the machine?
A. Local administrative account
B. Local standard account
C. Corporate standard domain account
D. Corporate administrative domain account
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 165
A user is configuring a mobile device to retrieve email from an ISP. In the process of verifying the connection, the user receives a message stating the outbound connection cannot be completed. Which of the following BEST describes the user’s connection trouble?



A. SMTP port numbers need to be reconfigured. B. An alternate IMAP server needs to be selected. C. POP3 needs the SSL state reconfigured.
D. The user needs to connect using SNMP.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 166
A technician received a call that the network printer was printing garbled text. The technician printed a test page from several users’ workstations and received the same result. The technician then ran a diagnostic on the printer, and everything passed. After uninstalling the printer from a user’s workstation and then reinstalling it, the printer is now working properly. Which of the following was the cause of this issue?
A. The font was changed by the user in the printing preferences. B. There were several print jobs hung in the queue.
C. The toner level in the printer was extremely low.
D. Drivers on the users’ workstations were out of date.
E. The print server spooler file was corrupt.
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 167
Which of the following types of peripheral devices can be used to authenticate users on a computer system and provide access into a building?
A. Smart card B. QR scanner C. Number pad D. ADF
Correct Answer: A



Section: (none) Explanation
Explanation/Reference:
QUESTION 168
A technician is installing an optical drive in an engineering workstation that allows for optical media backups up to 128GB for each project. Which of the following drives should the technician install in the workstation?
A. DVR-RW DL B. BD-R
C. LTO-2
D. CD-RW
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 169
A user has a red X in the taskbar on a VM where Internet connectivity is usually located. Which of the following should be checked FIRST if all other operations are working normally on the VM?
A. Patch level of the host B. Proxy server
C. Virtual switch
D. BIOS
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 170
A user powers on a laptop and receives a message that it is under power. Which of the following should the user check FIRST?


A. The surge protector
B. The power cord
C. The power adapter
D. The power cable length
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 171
Which of the following cable types would MOST likely be used for a gigabit Ethernet connection on a desktop?
A. RG59 B. SATA C. IDE D. UTP
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 172
Which of the following describes the network type that is created when connecting a Bluetooth headset to a cell phone?
A. WAN B. LAN C. MAN D. PAN
Correct Answer: D Section: (none) Explanation



Explanation/Reference:
QUESTION 173
A customer is experiencing issues connecting to a server over the network during normal business hours. Historically, the connection has worked fine, but it has become intermittent over the past 24 hours. Sometimes the share is available, and sometimes the customer gets an error. A technician researches the issue and discovers a new IT vendor visited the customer's site and installed some new computer equipment without consulting the internal team. Which of the following represents the MOST likely reason the customer is having issues connecting to the server?
A. A server was taken offline for routine maintenance. B. There is an IP address conflict on the network.
C. A firewall is blocking the SMB ports.
D. Disabled legacy protocols need to be updated.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 174
A company wants to cost-effectively improve efficiency in navigating to client sites and reduce cellular data costs. Which of the following actions would be BEST to meet these requirements?
A. Issue stand-alone GPS units.
B. Buy phones with mapping software.
C. Purchase cars with built-in navigation.
D. Purchase new laptops with mapping software.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 175
A technician creates a VM in a public cloud to test a new application and then deletes the VM when finished. Which of the following BEST describes this type of


cloud environment?
A. Community B. Elastic
C. Hybrid
D. On-demand
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 176
Which of the following can be used to manage a smart thermostat?
A. SFTP B. RDP C. WiFi D. NFC
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 177
Joe, a user, cannot access the network shared drive after network maintenance was performed. A technician verifies there is a valid IP address; however, the device is not on the correct subnet. The device must continue to be accessible by a third party. Which of the following actions should the technician take to BEST resolve the issue?
A. Remove and replace the NIC.
B. Release and renew the computer’s DHCP assignment. C. Change the mask on the computer and reboot.
D. Assign a new port on the switch to the user.



Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 178
The performance of a user’s PC has been degrading over time. The PC currently emits a strong odor and turns off after 15 minutes of use. A technician visually inspects the PC and notices it has distended capacitors. Which of the following should the technician do to BEST remediate the issue?
A. Replace the hard drive.
B. Replace the motherboard. C. Replace the CPU.
D. Replace the memory.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 179
A user needs to set up a cloud environment that can scale up quickly based on resource utilization. Which of the following does the user need to configure?
A. Hybrid cloud
B. Metered service C. Rapid elasticity D. Resource pooling
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 180
A technician is connecting an LCD projector to a laptop. The image displayed by the projector does not align properly with the top corners. The laptop screen is


black, preventing the technician from changing the resolution settings on the computer. Which of the following is MOST likely affecting the projector’s display?
A. Distorted geometry B. No image displayed C. VGA mode function D. Disconnected cable
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 181
A SOHO wants to reduce printing costs. Which of the following forced configurations would BEST accomplish this goal?
A. Duplex printing
B. Portrait orientation
C. Decreased resolution D. Forced collating
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 182
A technician needs to set up a desktop so a programmer can write applications for mobile operating systems. This will require the installation of:
A. a CPU that supports hyperthreading, B. a Trusted Platform Module.
C. mobile device management.
D. emulator software
Correct Answer: D Section: (none)



Explanation Explanation/Reference:
QUESTION 183
A user is looking for software that can overlay information on objects seen through the camera of a mobile device. This is an example of.
A. augmented reality.
B. virtual reality.
C. geotagging.
D. artificial intelligence.
E. object character recognition.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 184
A technician is building a new PC and needs to install RAM. The motherboard has four slots, which are grouped in pairs. Which of the following types of RAM would be MOST appropriate?
A. Single channel B. Dual channel C. Triple channel D. Quad channel
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 185
Ann, a user, reports she cannot view any emails from last year on her new smartphone. A technician checks Ann’s webmail and confirms emails are present in the inbox on the account, but they are not available on her phone. The email server settings are configured correctly on the phone. Which of the following steps should



resolve the problem?
A. Change the synchronization frequency to push only.
B. Install and configure a third-party email application on the phone. C. Perform a factory reset of the phone and reconfigure email.
D. Increase the number of days email is synced to the phone.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 186
A technician needs to connect a user to a network share on the server. Which of the following ports should the technician allow through the firewall?
A. 67 B. 137 C. 143 D. 445 E. 3389
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 187
A user is experiencing slow performance on a workstation. A technician investigates and speculates the performance issue is being caused by an excessive number of background services running at startup. The technician troubleshoots the issue, and then finds and disables many services that have been running at startup. Next, the technician informs the user the remediation is complete. The following morning, the technician receives a call from the same user reporting performance is still slow. Which of the following troubleshooting steps did the technician MOST likely fail to complete?
A. Establish a theory of probable cause. B. Identity the problem.
C. Verify full system functionality



D. Document findings, actions, and outcomes.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 188
A user wants to build a new home computer that will be used exclusively for the latest offline games. The user consults with a technician on the best hardware to purchase. The user has already picked out the CPU, GPU, RAM, and motherboard, but is unsure what else is important to achieve top performance. Which of the following should the technician suggest? (Choose two.)
A. IDE connectors B. PCle slots
C. TPM unit
D. Liquid cooling E. Gigabit NIC
F. Thermal paste G. Virtualization
Correct Answer: BF Section: (none) Explanation
Explanation/Reference:
QUESTION 189
A technician recently installed a new router. Since the installation was completed, a user’s PC loses network connectivity when another user’s PC comes online. Which of the following commands are BEST for the technician to run to resolve this issue? (Choose two.)
A. ipconfig / renew
B. ipconfig / all
C. ipconfig / flushdns
D. ipconfig / registerdns E. ipconfig / release
F. ipconfig / displaydns



Correct Answer: AE Section: (none) Explanation
Explanation/Reference:
QUESTION 190
A vendor connects a laptop to the projector for a presentation but notices the projector is not listed as a display in the display properties. Which of the following troubleshooting steps should be done FIRST?
A. Ensure the projector is on. B. Install the projector drivers. C. Update the graphics drivers. D. Verify laptop compatibility.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 191
Which of the following colors is used to designate a USB 3.0 connector?
A. Blue B. Black C. Green D. White
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 192



A technician is deploying PCs in a new office that has both wired and wireless connectivity. The deployment must be competed quickly, since the office is scheduled to open soon. Which of the following must the technician perform to ensure the devices are ready for use when the newly hired employees arrive? (Choose two.)
A. Create system policies and configurations. B. Set up local accounts per station.
C. Set up mailbox quotas per account.
D. Install the OS and applications.
E. Synchronize user files to the cloud. F. Map the network drives.
Correct Answer: BD Section: (none) Explanation
Explanation/Reference:
QUESTION 193
Static addressing was replaced with dynamic addressing during network maintenance. Following the maintenance, multiple users began reporting connectivity issues. A technician sees the following when checking the address assignments on a user’s workstation:
IP address 169.254.1.2
The technician attempts to run commands that will force the PC to request a new IP address, but the technician receives the same address. Which of the following should the technician do NEXT?
A. Run the command ipconfig/flushdns to force the PC to use the DNS server for its next request. B. Switch the PC to the wireless network to get the users back to work.
C. Replace the network cable from the PC to the wall jack.
D. Check the DHCP server to ensure the scope is large enough for all users.
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 194
Which of the following cloud computing concepts is used to describe online providers that serve multiple clients with scalable services, such as access to a large


number of CPUs and memory from multiple resources?
A. Rapid elasticity
B. Measured service
C. Cloud file-storage service D. Resource pooling
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 195
Immediately after a small company implemented VoIP telephony, users began reporting dropped calls. Large files and videos are being transferred on the same network as the VoIP phones. Which of the following should the network administrator do to prevent dropped calls? (Choose two.)
A. Implement QoS.
B. Increase MTU.
C. Implement download quotas.
D. Update phone firmware.
E. Move VoIP phone sets to different VLAN.
F. Configure a separate DNS server for the VoIP phones.
Correct Answer: AE Section: (none) Explanation
Explanation/Reference:
QUESTION 196
A technician installed a new printer for a client and successfully printed a test page. The next day, the customer reports there are garbled characters on printed pages. The technician questions the user and discovers OS updates were applied overnight. Which of the following should the technician check NEXT to troubleshoot the issue?
A. If the device appears in the Device Manager B. If the correct printer driver is selected



C. If the printer’s onboard memory is low
D. If the Windows Print Spooler service is running
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 197
Which of the following can be used to extend a wired network using an adapter and electrical outlet?
A. Layer 3 switch
B. Patch panel
C. Ethernet over power D. Repeater
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 198

A laser printer feeds multiple pages through at the same time. Some of the pages have poor image quality, and many of the pages have toner that is easily smeared on the finished page. Which of the following should a technician order to fix the issues with the printer?
A. Paper tray
B. Corona wire
C. Maintenance kit



D. Toner cartridge
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 199
A customer works from home and uses business applications on a basic workstation. The customer wants to turn the workstation into a gaming workstation. Which of the following components would need to be installed to accomplish this task?
A. A hypervisor
B. A TPM solution
C. A high-end processor D. A RAID 1 array
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 200
A technician needs to run cabling from the patch panel to a new breakout box. Which of the following should the technician use to connect the cable to the jack at both the new location and the patch panel in the network wiring closet?
A. Wire crimper
B. Multimeter
C. Punchdown tool D. Cable tester
Correct Answer: A Section: (none) Explanation
Explanation/Reference:



QUESTION 201
A workstation’s RAM is being upgraded to 24GB. The system has six RAM slots supporting DDR4 dual-channel, with a maximum of 32GB total system memory. Which of the following configurations will maximize system performance?
A. Two 4GB DDR4 chips and one 16GB DDR4 chip B. Two 8GB DDR4 chips and one 8GB DDR4 chips C. Four 8GB DDR2 chips
D. Six 4GB DDR4 chips
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 202
A virtual environment in which an application uses memory and a processor from a provider based on a leased rate that depends on the amount of resources used per month is referred to as:
A. virtual application streaming service B. metered service
C. resource pooling
D. SaaS
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 203
The marketing department received a laser printer from the finance department. The marketing department wants to connect the laser printer to the Ethernet network, but it has no physical network jack. Which of the following should a technician try FIRST to connect this printer to the network?
A. Install an integrated print server.
B. Order the appropriate printer model for the department.



C. Connect the printer to a serial A/B switch. D. Contact the vendor for a firmware update.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 204
Which of the following wireless standards provides the HIGHEST bandwidth?
A. 802.11a B. 802.11ac C. 802.11b D. 802.11g
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 205
A company is hosting a Windows email server on its premises. Company policy is to use encryption on incoming an outgoing email services. An administrator recently upgraded the company’s firewall. Users report they can receive email, but no one can send email. Which of the following ports should the administrator open on the new firewall?
A. 21 B. 80 C. 389 D. 465
Correct Answer: D Section: (none) Explanation



Explanation/Reference:
QUESTION 206
A small business owner purchased an MFP and would like customers to be able to print from their mobile devices. However, customers should not be granted access to the wireless network. Which of the following should the business owner enable? (Choose two.)
A. AirPrint B. Parallel C. NFC D. Serial E. USB
F. Bluetooth
Correct Answer: BE Section: (none) Explanation
Explanation/Reference:
QUESTION 207
A customer travels often and needs to connect a laptop to the home office server. The customer wants to use a cell phone data connection but has connected to the wrong network in the past. Which of the following would work BEST to ensure a secure connection through the cell phone?
A. Bluetooth with PIN
B. Tethering with USB
C. Hotspot with WPA
D. Public WiFi with password
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 208
A user’s laptop is not connecting to the company’s file server. The user provides the following network information from the laptop:



Which of the following is MOST likely causing the issue?
A. DHCP error
B. IPv4 conflict
C. No WiFi connection D. MAC filtering
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 209
Which of the following explains how a cloud computing provider is able to provide scalable services to several different clients?
A. Synchronization B. Measured service C. Resource pooling D. On demand
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 210
A customer wants to store archived data on inexpensive optical media that will then be placed in a safe. According to the customer, each runoff of data will be between 2GB and 3GB. Which of the following devices does a technician need to install for the customer?
A. DVD-RW drive



B. CD-RW drive C. Blu-ray drive D. M.2 drive
E. NVMe drive
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 211
A technician is setting up a new workstation. The technician wants to make sure the workstation will not load the OS if a portable hard drive is connected to it. Which of the following should the technician configure?
A. Trusted Platform Module B. Secure boot
C. Legacy mode
D. Drive encryption
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 212
A technician is building out a small retail shop. The owner wants all the cash registers to remote into a server in the back of the shop rather than running an OS locally. Which of the following should the technician install for the registers?
A. Thin clients
B. Portable mobile devices
C. Touch screen kiosks
D. Laptops with docking stations
Correct Answer: A Section: (none)



Explanation Explanation/Reference:
QUESTION 213
A technician is deploying a wireless access point for streaming 4K videos and online gaming. Which of the following wireless frequencies is MOST appropriate in this scenario?
A. 2.4GHz B. 5GHz
C. 900MHz D. 1300MHz
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 214
A user is not receiving emails on a laptop. A technician is able to send emails using the local client; however, no new emails are being received. The POP3 and SMTP settings in the corporate email configuration look correct. The technician notices a new antivirus program was installed on the machine recently. Which of the following is MOST likely causing the problem?
A. The POP3 port is being blocked.
B. The email password stored is incorrect. C. The user needs to enable TLS.
D. The user is not connected to the Internet.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 215
A computer has a static address configured and is able to connect to resource on the same VLAN but is unable to access resources on other VLANs. Which of the


following should be configured to allow this communication?
A. Hub
B. Bridge
C. Router
D. Access point E. Repeater
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 216
A technician is troubleshooting a corporate Windows PC that has a distorted image on the monitor. The user states the PC was working fine yesterday. Other computers are having the same issue. Which of the following should the technician do FIRST?
A. Check the BIOS firmware revision level.
B. Update the graphic drivers to the latest version.
C. Check with the IT department to see if any updates were pushed out. D. Ask the users to reboot their computers to see if the problem clears.
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 217
The wireless feature of a user’s laptop has stopped working. A technician replaces the wireless card, but the wireless range is now very limited. The technician removes the case. Which of the following should the technician do NEXT?
A. Update the drivers for the wireless card. B. Replace the wireless antenna.
C. Check for an updated BIOS.
D. Verify the antenna connection.



Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 218
A technician receives a laptop due to its low performance and intermittent S.M.A.R.T. errors on boot up. Which of the following is the NEXT step the technician should take to diagnose the issue?
A. Low-level format the existing drive.
B. Repair the OS installation on the existing drive. C. Immediately replace the failing drive.
D. Copy the user’s profile folder to an external drive.
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 219
A user is having difficulty using a personal all-in-one printer. When the user scans a single-page document in flatbed mode, the scan appears correctly; however, when using the printer’s document feeder, the scan has a vertical line going across the page. Which of the following should a technician perform FIRST to resolve this issue?
A. Replace the printer’s ADF.
B. Install a pickup roller replacement kit.
C. Clean the separation pad.
D. Use a microfiber cloth to clean the glass.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:



QUESTION 220
A technician needs to configure a high-end workstation with four hard drives for redundancy. The customer wants the end result to have the highest capacity possible but sill have the ability to survive a drive failure. Which of the following RAID levels should the technician configure to accomplish this?
A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 221
A technician receives a smartphone that has been experiencing screen-related issues. The display is barely visible, and the battery indicates the charge level is very low. The technician connects the device to a power source, but the screen remains dim. Which of the following should the technician perform FIRST to resolve the issue?
A. Enable airplane mode on the smartphone.
B. Reset the smartphone to factory settings.
C. Manually restart the smartphone.
D. Remove and reinsert the smartphone’s battery.
Correct Answer: B Section: (none) Explanation
Explanation/Reference: