TQM has both “hard” and “soft” sides. The former may involve a range of tools and techniques, including the basic qualit

[answerhappygod]

TQM has both “hard” and “soft” sides. The former may involve
a range of tools and techniques, including the basic quality
management tools. The soft side of TQM is concerned with HR
and cultural change
Discuss the key features of Total Quality Management within the
context of the evolution of TQM and the emerging business
environment
guide lines for assignment
•Start discussion with evolution of TQM.
•What are the tools and methods
Based on comparing old and new paradigms and taking into
consideration change in culture, discuss it in your essay