“TQM has both “hard” and “soft” sides. The former may involve a range of tools and techniques, including the basic quali

[answerhappygod]

“TQM has both “hard” and “soft” sides. The former may involve a
range of tools and techniques, including the basic quality
management tools. The soft side of TQM is concerned with HR and
cultural change.” BG Dale Discuss the key features of Total Quality
Management within the context of the evolution of TQM and the
emerging business environment. Start discussion with evolution of
TQM. What are the tools and methods Based on comparing old and new
paradigms and taking into consideration change in culture, discuss
it in your essay