You work for the management consultancy part of a major accountancy firm and have been asked to advise a client on their

[answerhappygod]

You work for the management consultancy part of a major
accountancy firm and have been asked to advise a client on their
management accounting and control systems. This month, you are
working for Jack-Jack Plc an industrial company, manufacturer of
toys for children. It is headquarter in London, but all its
production processes take place abroad in less developed countries
due to cheap labour, particularly, handmade products. The company
presented a steady and sharp growing financial performance over the
last years. However, during its quarterly board meeting, questions
were risen regarding its production process and the reputational
damage that inadequate labour conditions in different countries
could have for its brand and image in Europe. Both executive and
non-executive directors believe that company should strengthen its
social corporate responsibility footprint and design performance
metrics aligned with both financial and non-financial metrics. The
newly appointed CFO was made aware of these requests and contracted
your consultancy firm to help in this transition. She would like to
construct and adopt a balance scorecard (BSC) approach to
performance management and identify key performance indicators for
the major categories of business activity. Required: In preparation
for your first meeting:
(a) Design a balance scorecard with two KPIs per quadrant that
could be considered to improve Jack-Jack Plc overall performance
(state two measures per quadrant). [10 marks]
(b) Explain how to use the non-financial data could improve the
performance management of Jack-Jack Plc. [5 marks]
(c) Evaluate how considerations regarding the long-term
sustainability of its services and social and environmental and
governance factors might impact Jack-Jack Plc operation globally.
[5 marks]
(d) The limitations of rely on only in financial measurements
for performance evaluation and how they could be detrimental to
Jack-Jack Plc performance globally.