Which is the best approach to resolve the situation?

[answerhappygod]

The management of an IT service provider believes that while their staff is well-trained, enthusiastic, and cooperative, their work often puts them in conflict with each other. The management team believes this is because staff performance measurement is not aligned with the organization’s strategy. Which is the best approach to resolve this situation?


Communicate the organization’s strategic plan to stakeholders through multiple communication channels
Involve all IT teams in developing an organizational change management plan
Develop a cascaded set of objectives for each tier of the IT department
Develop and distribute a RACI chart for the IT teams