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Posted: Thu Jan 06, 2022 8:36 pm
An office supply company has launched a new portal for corporate customers with the goal of increasing repeat business by evaluating buying patterns and making proactive purchase recommendations. Which performance indicator best measures if the goal is being met?
The availability of the new portal is at par or above the service level target
Total number of transactions processed in the portal per month
Increase the average number of sales resulting from recommendations by 20% by the end of the fiscal year
Reduce the number of customers opting out of proactive recommendations by 25%
The availability of the new portal is at par or above the service level target
Total number of transactions processed in the portal per month
Increase the average number of sales resulting from recommendations by 20% by the end of the fiscal year
Reduce the number of customers opting out of proactive recommendations by 25%