As the Executive Director of the National Association for Managed Care Organizations, you know that national healthcare

[answerhappygod]

As the Executive Director of the National Association for
Managed Care Organizations, you know that national healthcare
reform will bring about revolutionary changes in your member
organizations. Public outcry for changes has been heard loud and
long, Congress is calling for reform, and providers are extremely
frustrated with how you pay and control the utilization of
services.

You have been invited by a congressional panel to discuss how the
managed care industry can be overhauled to provide a more
customer-responsive product and address the issue of national
healthcare costs.

What are the high-priority issues that will need to be discussed to
overhaul the managed care industry? What stakeholders must be
considered in the planning process?