PLEASE KINDLY PROVIDE ANSWERS TO THE FOLLOWING QUESTIONS OTHER THAN THE PREVIOUS ANSWERS GIVEN. THANK YOU Question Two Q

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PLEASE KINDLY PROVIDE ANSWERS TO THE FOLLOWING QUESTIONS OTHER
THAN THE PREVIOUS ANSWERS GIVEN. THANK YOU
Question Two
Q2a) Using your current or most recent organisation as a case
study, provide a general profile of the organisation and develop a
service blueprint to reflect the service operation of the
organisation.
Q2b) Why do you think your organization organizes itself this
way? Examine the process carefully and discuss problems that have
ensued in the organisation that are echoed in the blueprint but do
not add value to the customer.
Q2c) Redevelop the blueprint showing the steps that can be
modified or eliminated to improve the overall customer
experience