THE CASE You have recently been promoted to assistant branch manager at your neighborhood branch for Coventry Bank. Your

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The Case You Have Recently Been Promoted To Assistant Branch Manager At Your Neighborhood Branch For Coventry Bank Your 1 (128.6 KiB) Viewed 38 times

THE CASE You have recently been promoted to assistant branch manager at your neighborhood branch for Coventry Bank. Your responsibilities include: 1. Promoting the team concept among all customer service representatives in your branch. 2. Serving as a team leader on special projects that involve your staff. • Your district manager has asked you and 3 other employees at your branch to find a solution to the lack of sufficient office space for the growing number of workers at your location. As a leader, you have scheduled a team meeting on Thursday afternoons for four weeks to address the problem. • After 2 meetings with your co-workers you notice that everyone is making vital contributions to the group's effort except Nancy. During the meeting she displayed very poor listening skills. • She often jumps ahead of the topic or interrupts a speaker's train of thought. At other times she doodles on her note pad instead of taking constructive notes. • She remains silent after team member's delivery lengthy reports about possible solutions to the office problem. ASSIGNMENT INFORMATION After reading the case information above provide detailed solutions to the questions below; your answers should reflect complete sentences in your response. Questions to be completed: 1 to 3 Grading 3% (one mark each) 1. What can you do as the team leader to improve the following concerns you have noticed with Nancy? Did you ask for ideas and suggestions during the meeting? 2. How will you be able to get her to be more focused on your agenda during meetings? 3. Schedule future meetings on Thursday mornings instead of Thursday afternoons? SUMMARY GRADING 12% Write a 3 paragraph single spaced summary of the case focusing on communication skills in business; remember to state the importance of written communication skills no matter of your job description.