0 My Courses Sandeep is a sales manager who tried to promote customer service behaviour among employees by linking their

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0 My Courses Sandeep Is A Sales Manager Who Tried To Promote Customer Service Behaviour Among Employees By Linking Their 1 (40.3 KiB) Viewed 32 times

0 My Courses Sandeep is a sales manager who tried to promote customer service behaviour among employees by linking their commission with customer satisfaction. Therefore, if the customer does not give the salesperson, at least, 4 stars rating. the salesperson would lose 50% of the commission. Knowing that the desired behaviour is to increase customer service. The salespeople were not happy with this compensation modification. As a result, salespeople started leaving the company and the customer service rate remained the same. The new compensation system resulted in O a. The compensation plan resulted in producing the desired behaviour O b. All the answers are correct OC Production of the desired behaviour and undesirable consequences Od. The compensation plan is not producing the desired behaviour and also producing undesired behaviours Time left 0:40:52 Curson 13 Not yet answered Marked out of 1,00 Flag question Question 14 Not yet answered