- Human Resource Management At Excelsis U Ltd Excelsis U Ltd A Microfinance Operating In Arua City In West Nile Sub Re 1 (37.34 KiB) Viewed 19 times
1 2 departments there were a lot of infighting. The quality of work outputs remained very low with both internal and external customers often complaining about service delivery, Workers morale remained very low and turnover rates were as high as 25% as job descriptions were vague and overlapping. In one instance, five junior credit officers left the firm at ago. Unprifessional behaviour was also evident in subjective performance evaluation. During a recent evaluation of staff by the Senior accountant who heads the accounting department the five Accounts assistants in the department were rated as follows in terms of quality of work output: a) Richard Obbo = 78% Page 1 of 2 b) Esperance Uwase = 68% c) Adan Duale = 70% d) Shamim Mambo = 56% e) Teddy Abalo = 50% However, a new evaluation conducted by a hired consultancy firm using the paired Rate
< 2 72 RA comparison method of performance evaluation shows that, for instance, in relation to quality of work outputs Abalo performs better than Uwase, Duale, Mambo and Obbo. Uwase performs better than Obbo but worse than Abalo, Mambo and Duale. Obbo performs better than Mambo but worse than the rest of the assistant accountants. Mambo performs better than Uwase and Duale but worse than Abalo and Obbo. On the other hand, Duale performs better than Uwase and Obbo but worse than Abalo and Mambo. It is therefore impossible that the scores by the senior accountant can be justified based on the new evaluation. Required: a) With specific reference to the Case study identify one external customer and one internal customer for the job of the Accounts Assistants mentioned in the case. (10 marks) b) It is argued in the case that "job descriptions were vague and overlapping". Demonstrate how modern approaches to job description can rectify this anomaly (30 marks) c) Construct a Paired Comparison Performance Evaluation Matrix using the information provided by the consultancy firm mentioned in the Case study. (30 marks) d) Based on the information from the matrix in c) above, identify the best employee in Excelsis (U) Ltd in terms of Quality of work outputs. (10 marks) e) Identify one best recruitment source that you would use to replace the Senior credit officers who resigned from Excelsis (U) Ltd. Justify your choice. (20 marks)