Effect of Diversity Elements at the Workplace: An Empirical Study Abstract The objective of the research is to investiga

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Effect of Diversity Elements at the Workplace: An Empirical
Study Abstract The objective of the research is to investigate
diversity elements that are prominent at the workplace and its
impact on employee satisfaction towards diversity at workplace in
Malaysian hotel industry. There are several diversity variables
that influence the employees’ satisfaction such as gender, age,
ethnicity and educational background. Therefore, the research tests
relationships between these four variables and the employee
satisfaction which can affect employee turnover rate in the hotel
sector. Tourism Malaysia’s aggressive promotional efforts and
commitment from industry players have contributed to the continuous
growth of the country’s tourism industry. In 2015, Malaysia is
expected to see around 29.4 million tourists visiting the country
and generating receipts up to 89 billion ringgit and resulting into
increasing number of hotels. However, the employees’ turnover rate
in hotel industry is declining year by year. Thus, it becomes
relevant to investigate related issues, particularly, issues that
affect the employees’ satisfaction. One of such issues is diversity
at workplace. In this study, self-administered questionnaires have
been distributed to collect data from 150 employees of various
hotels in the Klang valley, Malaysia using convenience sampling.
The data is analysed through SPSS and relationships between
variables are tested by using Pearson Correlation Analysis and
Multiple Regression Analysis. The findings show that gender and
ethnicity has a significant impact on employees’ satisfaction while
age and education has no positive significance that affects
employees’ satisfaction in hotel industry.
1.5 Construct a research instrument questionnaire of ten
(10) questions, that you could apply to the abovementioned case.
(20)