CASE STUDY for questions 1-4: CASE STUDY FOR Assign 01 questions 1-4 THIS EXAMPLE CASE STUDY IS FOR MARKS! Assign 01, qu

[answerhappygod]

CASE STUDY for questions 1-4:
CASE STUDY FOR Assign 01 questions 1-4
THIS EXAMPLE CASE STUDY IS FOR MARKS!
Assign 01, questions
1-4: Contains EXAMPLE complex
MCQs UNRELATED to the course content, to
help you familiarise yourself with each type of complex
MCQ before you attempt any of the course related
assignment questions and exam. You will be given marks for
each correct answer to the EXAMPLE MCQs in this section of the
assignment. These EXAMPLE MCQs are NOT based on the course content
and are provided to ensure that you familiarise yourself with
each type of complex MCQ BEFORE you attempt the course related
complex MCQs in the assignment.
EXAMPLE CASE STUDY: Garden inside the
campus
(this case study ONLY applies to the EXAMPLE MCQs
in Assign 01, questions 1-4)
Inside the campus, there is a huge garden for students to enjoy.
The groundsman maintains the garden. In the garden, birds, cats,
snails and ants have been found. However, the groundsman has a
major concern about the damage to the flowers caused by the snails.
To maintain the garden, the groundsman uses several tools, namely a
spade, shovel, wheelbarrow, spading fork, edging wheel edger and
string trimmer. The groundsman does not operate in isolation, and
he says that the important inputs from the various campus managers
are petty cash to pay for daily garden expenses from the finance
manager, weekly maintenance schedules from the campus estate
manager, access to the campus and buildings from the campus
security manager and daily lunch from the restaurant manager.
Information
Flag question
Information text
CASE STUDY for question 5-7
Case
Study: QUIKDISTRIBUTE
Company Profile
QUIKDISTRIBUTE is a logistics company that transports and
distributes many different products all over South Africa for many
clients. For example, QUIKDISTRIBUTE transports soft drinks from
the soft drink manufacturers to small shops throughout South
Africa. QUIKDISTRIBUTE has over 1000 transport vehicles that make
about 20 000 deliveries every week. QUIKDISTRIBUTE is completely
reliant on its Information Technology (IT) to operate and manage
its business, collections and deliveries.
External environment
The logistics market is very competitive because there are many
big and small companies offering transport services. Business has
been satisfactory at QUIKDISTRIBUTE, but the company knows that it
needs to improve to survive. Thus, QUIKDISTRIBUTE is concentrating
on customer service improvements, cost reductions and efficiency
gains by doing the same work with less resources and reducing
waste, duplication and rework.
Information Technology at the company
QUIKDISTRIBUTE operates its Information Technology (IT) in an
uncoordinated and haphazard manner, with very little planning and
control. As a result, QUIKDISTRIBUTE is experiencing challenges in
their daily IT operations. Often, their systems, such as their
customer relationship management (CRM) system, collection
scheduling system, vehicle tracking system, product delivery
scheduling system and client invoicing and receipts systems, go
down for no apparent reason and no-one in IT knows why or how to
get them back online quickly. When they eventually get the systems
back, delivery data and information are sometimes missing or
incorrect.
In addition, the IT people are always running around frantically
trying to fix IT problems, so there is never anyone available to
take client (internal and external) requests for access to systems
and information, especially for new business and even general IT
needs. The current IT team structure in the IT department is shown
in Figure 1.
Figure 1: The current IT team structure in the
IT department
These IT problems have a negative impact on QUIKDISTRIBUTE's
bottom line. When these IT problems occur, collections and
deliveries get delayed and even sent to the incorrect addresses,
clients get very upset, and some have even taken their valuable
business away.
Significant IT problems/issues/circumstances at the
company
The IT executive analysed the company’s service value chain to
see where she could start to improve things at the company, since
the service value chain is the operating model that specifies the
main activities required to address demand and enable value
creation through products and services. Following the analysis, the
IT executive discovered shortcomings with strategic, tactical and
operational plans; performance information for products and
services; status reports for improvements; and user support
duties.
Recently, one of the software developers came up with a new idea
for a mobile app to provide basic tracking of the company’s
vehicles as they collect and deliver. He convinced the IT executive
that it would be a good idea to spend the development team’s time
and resources to develop the app because he was sure the business
staff would like it and if they did not like it, he would just
convince them that they should like it since the business staff did
not know what they actually wanted in the first place. After two
months of expensive development, the app was presented to the
business staff, who were surprised that IT were developing IT
services without talking to them and they explained that the app
was not useful because they needed specialised vehicle tracking
analytics, alert notifications and response software on top of
basic vehicle tracking, which they were about to source from a
recognised tracking provider.
The IT executive had become aware of a relatively new IT
practice where IT development teams were combined with IT support
teams to improve the entire software lifecycle. The IT executive
wanted to learn what were the defining characteristics of this new
practice.
Question 1
Answer saved
Marked out of 10.00
Flag question
Question text
Questions
1-4: Contains EXAMPLE complex
MCQs UNRELATED to the course content, to
help you familiarise yourself with each type of complex
MCQ before you attempt any of the course related
assignment questions and exam. You will be given marks
for each correct answer to the EXAMPLE MCQs in
this section of the assignment. These EXAMPLE MCQs are NOT based on
the course content and are provided to ensure that you
familiarise yourself with each type of complex MCQ BEFORE you
attempt the course related complex MCQs in the assignment.
Question 01:
Following is a list of creatures that can be found in
gardens all over the city:
1. Dogs.
2. Cats.
3. Frogs.
4. Birds.
5. Mice.
6. Snails.
7. Ants.
Which one of the following combinations contains
the HIGHEST NUMBER of
creatures that have been found in the
garden inside the campus?
HOW to solve this MCQ problem:
A.
2, 3, 4, 5
B.
1, 2, 3, 7
C.
2, 4, 5, 6
D.
1, 2, 4, 5
E.
1, 3, 6, 7