3. Write a complaint letter to the Director of Consumer Grievance Redressal Cell based on the facts given below: You are

[answerhappygod]

3. Write a complaint letter to the Director of Consumer
Grievance Redressal Cell based on the facts given below: You are
Jass Javvy. You bought a Kitchen Aid stand mixer from Flipkart on 1
January 2022 for an amount of Rs.40,000. This included delivery and
40-day money-back offer. As the stand mixer did not perform
satisfactorily you decide to return it to Flipkart and send it back
on 5th January. You call the company every week and the
representative inform you over phone that the transportation and
handling charges as well as money equivalent to the price of the
mixer, would be credited to your account. On 15th March you receive
a statement for your credit card and to your dismay you find that
no credit has been applied to your account for the mixer, its
transportation and handling charges. You are dissatisfied and
decide to write a complaint letter
What is the appropriate ‘tone’ of a letter of claim? How will
the tone affect the manner in which the reader responds? Explain (5
Marks)
b. Assume yourself to be Jass Javvy and write a complaint letter
to Flipkart.