T/F ANSWER 21. The method of overcoming conceptual blocks known as Synectics or making the strange familiar and the fam

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T/F ANSWER
21. The method of overcoming conceptual blocks known as
Synectics or making the strange familiar and the
familiar strange refers to specifying two or more alternative
definitions of a problem.
22. Because of the Internet, fewer than one-third of a
manager’s waking hours are spent in verbal communication.
23. The principle of supportive communication referred to as
congruent, not incongruent says that messages should be
honest and verbal statements should match thoughts and
feelings.
24. Coaching situations are those in which
managers must pass along advice and information or set standards
for others.
25. It is important to be assertive to make a good
impression, so rigidity and indifference make communication more
validating.