Question 53 5 pts You are the HR/Finance Manager for a small franchise of three fast food restaurants with a total of 54

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Question 53 5 Pts You Are The Hr Finance Manager For A Small Franchise Of Three Fast Food Restaurants With A Total Of 54 1 (59.66 KiB) Viewed 30 times

Question 53 5 pts You are the HR/Finance Manager for a small franchise of three fast food restaurants with a total of 54 employees. Your customers and your employees are a mix of culturally diverse Spanish language and English language speakers. Generally morale is good and everyone gets along, but sometimes the cultures clash. There was an incident yesterday in which an English speaking customer yelled at the staff because they were all speaking Spanish. He was waiting for his food, as he had already placed his order (two burgers, a shake and fries). You happened to be present at the time and you intervened, calming the customer down and explaining that staff was simply speaking to each other at the time and not addressing him. You also did not charge him for his meal. However, you now want to address customer service with the full staff, including the issues related to cultural diversity, You have closed your three restaurants for a day in order to hold an all staff training meeting. Address the following: 1. What are the major issues you will consider at the meeting with your staff? 2. How do you encourage your staff to communicate with each other and with customers positively, across languages and cultures? 3. Will you emphasize rules or human relations? Do you think rules can improve human relations or do you think positive human relations can eliminate the need for rules? Edit View Insert Format Tools Table 12pt Paragraph BIU A 2 TỶ