1. A user request to change a report layout to adjust font size versus a request to reorganize a database to improve the

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1. A user request to change a report layout to adjust font size
versus a request to reorganize a database to improve the degraded
performance :
a. Requires the change management team to prioritize the above
requests
b. Requires the change management team to process the above
requests in sequence
c. None of the above
2. A request to deploy a new LAN switch to replace an unexpected
dead LAN switch at an administrative building complex is:
a. Standard change
b. Emergency change
c. Normal change