Question 2 (3 points) Explain why a bank teller, nurse, or flight attendant must have service management skills. How do

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Question 2 3 Points Explain Why A Bank Teller Nurse Or Flight Attendant Must Have Service Management Skills How Do 1 (53.95 KiB) Viewed 111 times

Question 2 (3 points) Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Question 3 (2 points) In your text, a quote was given by Bill Gates where he stated "Microsoft is always two years away from failure." What do you think Bill Gates meant by this and how does he strategize operationally to ensure this does not happen? Question 4 (5 points) Chen's Manufacturing Company forecasts the following demand for a product (in thousands of units) over the next 5 years: Year 1 2 3 4 5 Forecast Demand 60 79 81 84 84 Currently the manufacturer has seven machines that operate on a two-shift (eight hours each) basis. Twenty days per year are available for scheduled maintenance of equipment with no process output. Assume there are 250 workdays in a year. Each manufactured good takes 25 minutes to produce. A. What is the capacity of the factory in machine hours and in units? B. At what capacity levels (percentage of normal capacity) would the firm be operating over the next 5 years based on the forecasted demand? Hine: Compute the ratio of demand to capacity for each year.) c Does the firm need to buy more machines? If so, how many? When? If not, justify.