Call Center Example Currently, a call center only has one customer service representative answering calls and addressing

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Call Center Example Currently A Call Center Only Has One Customer Service Representative Answering Calls And Addressing 1 (34.36 KiB) Viewed 56 times

Call Center Example Currently A Call Center Only Has One Customer Service Representative Answering Calls And Addressing 2 (40.88 KiB) Viewed 56 times

Call Center Example Currently, a call center only has one customer service representative answering calls and addressing customer concerns. If a call is made to the call center and the customer service representative is busy addressing another Caller's concerns, the incoming caller is placed on hold until the customer service representative completes the other call Calls arrive to the call center according to the following distribution Interarrival time (minutes) Probability 1 2 5 3 1 4 2 2 5 The amount of time it takes the customer service representative to address a customer concerns is a random variable and these service times are distributed as follows. Service Time (minutes) Probability 1 2 2 1 3 11 4 3 5 3 Create a Monte Carlo Table for each of the above random variables. Assign random numbers in the range of 00-99 to
Crente a Monte Carlo Table for each of the above random variables. Assign random numbers in the rd Time left 0:51:58 the interarrival and service times with lower random numbers assigned to shorter interarrival and service times Use the following 5 pairs of random numbers to create 5 incoming calls. Use the first random number in the pair to determine the call's Interarrival time and the second the service time. 97.48 81.78 80, 10 04.16 61 82 You should assume that the first call arrives at time zero so the first number in the first pair of random numbers is not needed, THE ARRIVAL TIME OF THE FIRST CALL IS ZEROI Use the above information to answer the questions on this page. What is the service time of the 5th call? minutes How many minutes after the second call arrived does the third call arrive? minutes What time does the 4th call arrivo? Time When is the 3rd call completed? Time How long does the 3rd caller wait for their call to be answered? minutes What is the average wait time for the 5 callers? (Round to closest integer) minutes If a second customer service representative is scheduled to answer calls and calls are redirected to the second customer service representative of the first customer service representative is busy answering another call, how long does the third caller have to wait for a customer service representative? minutes