Chen is a middle manager in a service delivery organisation that
operates as a national disability service provider. He is
responsible for many front-line service delivery staff. When he
applied for the position, he undertook personality testing using
the OCEAN Model, which his organisation has made as a mandatory
requirement before confirming a new hire’s appointment. His test
scores indicted the following: • O è low score • C è high score • E
è high score • A è high score • N è high score Questions: 1. What
do you believe are the characteristics of the job that made these
scores relevant for the organisation? 2. What are the implications
of total reliance on the OCEAN evaluation? 3. Considering the
Building Blocks of Skills, what are other considerations which
could have been brought into play in evaluating Chen’s evaluation
for employment?
Chen is a middle manager in a service delivery organisation that operates as a national disability service provider. He
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