1. You are a sales manger with a diverse range of experience. Your company has begun to shift record keeping away from t

[answerhappygod]

1. You are a sales manger with a diverse range of experience.
Your company has begun to shift record keeping away from the manual
processes that each salesperson chooses to use to a central CRM
tool. You have been having a hard time getting the older members of
your sales team to migrate their customer info into the system.
What sorts of things will you tell them to ‘sell’ them on the idea
that putting the data into the CRM tool.
2. It can be argued that the adoption of a CRM philosophy along
with the purchase of CRM tools can help reduce or bring down the
silos in an organization. Please make this argument.
3. Please explain, in general terms, what is meant by activity
based costing.