QUESTION 2 (25) 2.1 You have recently been appointed the Operations Manager as a large (325 bed) public hospital. Severa

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QUESTION 2 (25) 2.1 You have recently been appointed the Operations Manager as a large (325 bed) public hospital. Severa

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QUESTION 2 (25)
2.1 You have recently been appointed the Operations Manager as a
large (325 bed) public hospital. Several complaints have been made
about the slow processing times of both in and outpatients.
Construct a Service Blueprint to indicates points of customer
contacts and potential failure points. (10)
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