You have been appointed as the new general manager of Protea Hotel by Marriott Lusaka. The hotel is not performing as ex

[answerhappygod]

You have been appointed as the new general manager of Protea
Hotel by Marriott Lusaka. The hotel is not performing as expected
and is not meeting its target. Your first assignment is to resolve
this problem. Describe in details how you would go about addressing
this problem. Hint: Describe the data collection approaches you
would use e.g. observation, interviews, surveys, historical
research (past 5 years), etc. and why you chose those specific form
of data collection approaches.