Let’s say that you have a friend who has been a coffee producer for several years, selling ground coffee primarily to re

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Let’s say that you have a friend who has been a coffee producer
for several years, selling ground coffee primarily to restaurants
and convenience stores throughout southcentral
Kansas. Given her experience with coffee, she has
decided to open her own coffee shop, selling cups of fresh, hot
coffee and possibly snacks, to retail customers who visit her
location. Knowing that you’re a smart MBA student, she
has asked for any comments or suggestions you might have regarding
her new business venture. Accordingly, what would you
say to her, especially with regard to what you’ve learned about
services and service organizations in Mkt 801