The project manager is writing a business case for the improvement. This business case explains how following the CSI ap

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The project manager is writing a business case for the improvement. This business case explains how following the CSI approach will contribute to the improvement work.
Which is a correct description of the purpose of a CSI step in this improvement work?

A. "Where are we now?" will document process issues that need to be resolved.
B. "˜How do we get there?' will specify the objectives and business case for the project.
C. "˜What is the vision?' will identify the best ITSM software tool to use.
D. "˜Did we get there?' will define measurable steps for the project.