Question 1 The process of business negotiations involve exchanging messages, both verbal and non- verbal. Negotiators w

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Question 1

The process of business negotiations involve exchanging messages,
both verbal and non-
verbal. Negotiators who are proficient at observing and using
non-verbal information are
more likely to achieve their goals in negotiations than those who
have difficulty reading
people. However, interpersonal communication have been severely
affected during the
Covid-19 pandemic today. Protective measures such as social
distancing and face masks are
essential to mitigate efforts against the virus, and pose
significant challenges on business
negotiations.

Types of non-verbal cues:
• Physical appearance
• Paralinguistic
• Body movement
• Gestures
• Posture
• Facial expression
• Eye contact
• Haptics
• Proxemics
• Chronemics
• Artifacts
• Environment

(a) Based on the list above, select THREE (3) types of non-verbal
cues that are most
affected when negotiators adhere to social distancing and face
masks protective
measures during business negotiations. Justify why you choose these
non-verbal cues.



(b) Based on the list above, select THREE (3) types of non-verbal
cues that are least
affected when negotiators adhere to social distancing and face
masks protective
measures during business negotiations. Justify why you choose these
non-verbal cues.



(c) To what extent do you think moving business negotiations online
(virtually) help to
mitigate the negative impacts of protective measures requirement in
a typical face-to-
face business negotiation? Justify your position.