Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?
A. Omnichannel Controller contacts WA to create a work item inside Avaya Oceana® and WA models the email interaction work item.
B. Omnichannel Controller contacts UCM to create a work item inside Avaya Oceana® and UCM models the email interaction work item.
C. Omnichannel Controller contacts ED to create a work item inside Avaya Oceana® and ED models the email interaction work item.
D. Omnichannel Controller contacts UCA to create a work item inside Avaya Oceana® and UCA models the email interaction work item.
Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to
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Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to
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