Which three statements about Webchat Transfer to Service are true? (Choose three.)

[answerhappygod]

Which three statements about Webchat Transfer to Service are true? (Choose three.)

A. WebChat transfer is completed without any indication on customer web session.
B. The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.
C. The Agent waits on the line until the customer connects to the new agent.
D. The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.
E. The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.