To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
A. route-to number 9581234 with cov y if interflow-qpos=2
B. route-to number 9581234 with cov n if interflow-qpos<=2
C. route-to number 9581234 with cov n if interflow-qpos<2
D. route-to number 9581234 with cov y if interflow-qpos>=2
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote si
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answerhappygod
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To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote si
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