Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such

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answerhappygod
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Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such

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Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?

A. ICR CCA
B. ICR Admin
C. ICR Core
D. ICR PDC
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