A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call feature can the customer use to track their defined call types?
A. Least Occupied Agent (LOA)
B. Call Work Codes (CWC)
C. Feature Access Codes (FAC)
D. Redistribution on No Answer (RONA)
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. The
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answerhappygod
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A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. The
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