An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD).
However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
A. The agent’s web browser is not set for the correct character encoding.
B. .NET 3.5 Service Pack 1 is not installed on the agent’s computer.
C. Internet Explorer is not set as the default browser on the agent’s computer.
D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails us
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An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails us
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