Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process?
A. Improved user satisfaction
B. Incident volume reduction
C. Elimination of lost incidents
D. Less disruption to both IT support staff and users
Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process?
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Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process?
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