A product failure in the customer's hands is bad for the company. Why do only 4% of the customers normally file a compla

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answerhappygod
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A product failure in the customer's hands is bad for the company. Why do only 4% of the customers normally file a compla

Post by answerhappygod »

A product failure in the customer's hands is bad for the company. Why do only 4% of the customers normally file a complaint?

A. The product guarantee takes care of the product.
B. A warranty is in place on the product.
C. It is a minor inconvenience.
D. They don't think it will do any good.
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