- Required Information The Following Information Applies To The Questions Displayed Below An Air Conditioning Repair De 1 (29.35 KiB) Viewed 48 times
- Required Information The Following Information Applies To The Questions Displayed Below An Air Conditioning Repair De 2 (12.56 KiB) Viewed 48 times
the Residential customers.
Required information [The following information applies to the questions displayed below.) An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table. Problem/ Customer Type w/C Job Number 301 302 303 304 305 306 307 308 309 310 311 312 313 314 N/R O/R 0/0 W/R F/R F/C F/R W/C N/R F/R W/C N/C F/C Job Number 315 316 317 318 319 320 321 322 323 324 325 326 327 328 Problem/ Customer Type F/R N/R N/R 0/C O/R N/C O/R 0/C N/C F/R O/R W/C O/R O/R Job Number 329 330 331 332 333 334 335 336 337 338 339 340 341 Problem/ Customer Type 0/C 0/C O/R W/R N/R N/R W/C N/R W/R N/R F/R 0/C N/R Click here for the Excel Data File Key: Problem type: N = Noisy F = Equipment failure W = Runs warm 0 = Odor Customer type: C = Commercial customer R = Residential customer
a. Using the data, prepare a check sheet for the problem types for each customer type. (1) Residential customer type Residential Odour Noisy Warm Failed Totals (2) Commercial customer type Commercial Noisy Failed Odor Warm Totals