Question 3: Evans and Lindsay (2015, p.199) state “The goal of Six Sigma is to accelerate improvements and achieve unpre

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Question 3:
Evans and Lindsay (2015, p.199) state “The goal of Six
Sigma is to accelerate improvements and achieve unprecedented
performance levels by focusing on characteristics that are critical
to customers and identifying and eliminating causes of errors or
defects in processes”.
3.1
(10)
(15)
3.2
Evaluate your Process Map provided in Question 3.1 and
incorporate ‘value-stream mapping’ and ‘activity evaluation’.
(25)