What is EI and how can managers benefit from understanding EI? What role does "Active Listening" play in communication?

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What is EI and how can managers benefit from understandingEI?
What role does "Active Listening" play in communication? (Keepin mind cultural differences and that techniques used in onecultural may be offensive in another.)
How does the way you handle communication impact decision-makingand efficiency in the workplace?
Your initial post should demonstrate more than a cursoryunderstanding of the elements in EI. Explain to us the role ofEI in the relational dynamic within the organization.