Technology in the current digital 4.0 era is a technology that is interconnected with various existing devices—from smal

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Technology in the current digital 4.0 era is a technology thatis interconnected with various existing devices—from smallequipment to large machines and small applications to largeapplications. All of this is used to make quick and accuratedecisions following the company's strategy and future developments.However, the various existing and interconnected devices do notoperate to their ability to solve problems. This is indicated bythe existence of multiple issues in its implementation. Forinformation, in 2021, the number of attacks on existing devices andtechnologies will increase relatively high from the previous year(BSSN, 2022). The attack was carried out using various methods andtechniques via email, login access, social media, and socialnetworks. That's what makes the negativity increase all the time.On the other hand, various existing companies and institutionsrarely hold training and workshops on information system security.According to the IT Governance Institute records in the UK, IT Core(2021) explains that investment in information technology securitytraining and workshops is no more than 1-2% of the total investmentvalue made by the company. All of this causes various negativeimpacts on information technology that often occur from time totime. Therefore, the skills and abilities on a person's technicaland non-technical sides in carrying it out are essentially needed.Without it, the technology used and implemented will not meet thedesired expectations in the future. A transportation company namedPT. The government-owned PDSA was founded in 1973. The company hasmultiple ports and more than 90 vessels operating 24 hours in everybranch throughout Indonesia. The company has its head office inJakarta and has more than 34 branches throughout Indonesia, fromSabang to Merauke. For information, many branches do not haveinternet with good speed or high speed except for the existing 5Big Branches. The government's decision through the Ministry ofState-Owned Enterprises (BUMN) requires companies to use variousinterrelated technologies to support their daily work. However,even though companies have used technology to communicate with eachother, they still use manual and unsystematic things from time totime. An example is the management of online tickets at one of themain crossing branches, namely Menjangan and Mangrove, through thewebsite. Various problems that often occur are in the control ofcrossing vehicle tickets. During peak hours, operations are notperformed correctly. However, on big days or peak times, thepurchase and implementation of tickets in the field are very farfrom user expectations (Inews TV, 2022). In addition, various otherthings are a problem area on the website itself. Often the websiteis not accessible to users when they need it. In addition, there isno information to the buyer whether the ticket has been purchasedor not, even failed. Another problem is the amount of fake ticketinformation circulating during peak hours. On the non-technicalside, vehicle reporting is the responsibility of companymanagement. Unfortunately, reports to the head office are notcarried out quickly on the 1st-5th of the first month of thefollowing month, so management decisions are always delayed. Thevarious things above are a few problems that often occur in ticketproblems. Based on various information regarding the above problemsand technological developments in the current digital 4.0 era, as asystems analyst, you are asked to submit several things accordingto the questions below
- Give the PT. PDSA information about the critical point inthe above case, both technology and non-technology. (Explain aswell as possible)