Suppose you are a manager of a restaurant, and you are planning
to improve the service quality of the restaurant. Please choose one
or more quality management tools for quality improvement of the
restaurant you have selected and propose effective countermeasures
for quality improvement. Please write an essay.
Use the quality tool (cause-effect diagram, PDCA and
benchmarking, etc.) to improve the service quality of a restaurant
you have selected and propose effective countermeasures for quality
improvement.
*The assessment and marks will be given based on the ability of
using the quality management tools for improving the service
quality. The students should know how to use the quality management
tools and also know how to use the quality management tools for
obtaining effective countermeasures for quality improvement.
Suppose you are a manager of a restaurant, and you are planning to improve the service quality of the restaurant. Please
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