The cross-tabulation data given below show the number of people who rated a customer service representative as friendly

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The Cross Tabulation Data Given Below Show The Number Of People Who Rated A Customer Service Representative As Friendly 1 (25.02 KiB) Viewed 76 times

The cross-tabulation data given below show the number of people who rated a customer service representative as friendly and polite based on whether the representative greeted them first. Complete parts a through d below. Friendliness/Politeness Yes 4 22 Staff Greeting No No 14 Yes 14 Friendliness/Politeness Yes Staff Greeting No No 9.33 Yes 18.67 8.67 17.33 Q (Round to three decimal places as needed.) Grand Total 18 36 54 Grand Total 28 26 (Type integers or decimals rounded to two decimal places as needed.) c. Compute the chi-square statistic. x² = 7.27 (Type an integer or decimal rounded to two decimal places as needed.) d. Find the chi-square critical value and p-value and draw a conclusion using a level of significance of 0.05. Find the chi-square critical value.