The cross-tabulation data given below show the number of people who rated a customer service representative as friendly

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The Cross Tabulation Data Given Below Show The Number Of People Who Rated A Customer Service Representative As Friendly 1 (25.68 KiB) Viewed 60 times

The cross-tabulation data given below show the number of people who rated a customer service representative as friendly and polite based on whether the representative greeted them first. Complete parts a through d below. Friendliness/Politeness Yes 4 22 Staff Greeting No 14 14 No Yes a. vinte tre nypoteses for the cursquare test for independence. Ho: Greeting and Customer Service Rating are independent H₁: Greeting and Customer Service Rating are dependent b. Find the expected frequencies. Friendliness/Politeness Yes 8.67 17.33 Staff Greeting No No 9.33 Yes 18.67 Grand Total 18 36 54 Grand Total 28 26 (Type integers or decimals rounded to two decimal places as needed.) c. Compute the chi-square statistic. x² = 8.64 (Type an integer or decimal rounded to two decimal places as needed.) C