You've been promoted to the position of Manager at the
Ibis Hotel in Kuala Lumpur, which is a great opportunity. It is
your responsibility as the hotel's management to ensure that the
entire facility is free of debris and always clean. To accommodate
its visitors, the hotel is expected to provide them with an
internet connection, a complimentary breakfast, non-smoking rooms,
and laundry facilities. Upon arrival, guests are greeted with
delicious fruit trays and are provided with complimentary limousine
service. Conduct a KANO ANALYSIS on the case study provided above,
and identify the elements that can influence the value of a product
or service based on the results.
You've been promoted to the position of Manager at the Ibis Hotel in Kuala Lumpur, which is a great opportunity. It is y
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