David, a Charge Nurse brought forward a complaint regarding a conflict in relationship with Staff Nurse Catherine. David

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David, a Charge Nurse brought forward a complaint regarding aconflict in relationship withStaff Nurse Catherine.David reported that over a period of six months, since hisappointment to the unit, tensioncontinued to escalate between him and the Staff Nurse. At the timeof the complaint, heindicated that he felt that he was working in an unhealthy, hostileenvironment. David couldnot identify when the conflict began but recognized that anon-going deterioration of therelationship had resulted and that a series of small eventscontributed to the problems.The two nurses were no longer speaking directly to each otherunless absolutely necessary. Theother staff members noticed that communication was significantlyimpacted and eveninformation regarding patient care was shared withlimitations.David reported that he and Catherine had very different work stylesand approaches to patientcare. David reported feeling that Catherine was a strongpersonality that others avoided forfear of disapproval or reprisals. He felt as though he was excludedfrom the group of seasonedemployees because he was new to the unit, essentially an outsider.Furthermore, David feltthat a power imbalance existed and that Catherine held a great dealof influence over others,regardless of the fact that he was in a leadership position.Additionally, he believed thatCatherine did not complete her work, and this perceptioncontributed to the conflict.
Questions:1. What is the impact of the conflict?2. How will you mitigate conflict and negotiate?