9. A small commuter airline in the West keeps records of complaints received from its customers. Complaints for March an

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9 A Small Commuter Airline In The West Keeps Records Of Complaints Received From Its Customers Complaints For March An 1 (115.45 KiB) Viewed 12 times

9. A small commuter airline in the West keeps records of complaints received from its customers. Complaints for March and July are listed in the following table. Customer Complaints Type of Complaint Tickets cost too much Stewardess did not provide blankets Schedules not convenient Plane often late Seats too stiff Airplane too hot Airplane too cold Poor reservation system Plane interior looks shabby March 11 8 12 17 3 6 8 5 5 July 15 3 17 16 3 20 5 6 a. Classify the items by the following categories: comfort, price, service, and schedule, and develop a qualitative frequency distribution. b. Classify the items by the following categories: plane, personnel, building/ equipment, and other, and develop a qualitative frequency distribution. c. Would another person necessarily assign the same items to the same categories as you have? Discuss the implications of this when reviewing data collected and distributed by someone else for open answer questions. d. Do the categories chosen in parts a. and b. meet the requirement that categories be mutually exclusive and exhaustive? Discuss.