2. A software company decided to outsource its help desk service and is considering three potential providers: Toronto C

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2 A Software Company Decided To Outsource Its Help Desk Service And Is Considering Three Potential Providers Toronto C 1 (42.36 KiB) Viewed 23 times

2. A software company decided to outsource its help desk service and is considering three potential providers: Toronto Call Center (in Canada), Berlin Tech Services (in Germany), and Milano Communications (in Italy). The following table summarizes the data assembled by the software company about these potential suppliers (i.e., service providers). Question: Based on these ratings and weights, which supplier should be selected by the software company? Provider Ratings Criterion Weight Toronto Berlin Milano Flexibility 0.5 Trustworthiness 0.1 Price Technology Berlin b. Milano 5 0.2 5 0.2 4 5 1 5 2 3 9 6 6 6 c. Toronto. d. Toronto and Milano are both the best choices. e. Berlin and Toronto are both the best choices Q