Certified Quality Engineer Questions + Answers

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Question 1
What are the major disadvantages of having an improvement team that is too large?
. Difficulty in having constructive input from the entire group.
. Difficulty in arriving at consensus.
. Difficulty in finding large meeting facilities.
. Difficulty, on the part of the recorder, in keeping up with more paperwork.
A. Ionly
B. IandIIonly
C. I,IIandIIIonly
D. I, II,IIIandIV


Answer : B

Question 2
Which of the following is NOT considered a prevention cost?
A. Writing operating procedures.
B. Training.
C. Data acquisition and analysis.
D. Calibrating test equipment.


Answer : D

Question 3
An improvement in quality costs is MOST clearly indicated when:
A. Appraisal and failure costs drop.
B. Prevention costs increase.
C. Total quality costs fall below 15% of total sales.
D. Management objectives are met.


Answer : D

Question 4
During the building phase of improvement team development, which of the following properly describes team activities?
. The team leader is usually directive.
. The team leader often delegates tasks.
. Team members prioritize and perform duties.
. Team members are uncertain of their duties.
A. IIandIIIonly
B. I,IIandIIIonly
C. IandIV only
D. II,IIIandIV only


Answer : C

Question 5
Benchmarking might be defined as any of the following EXCEPT:
A. A process for rigorously measuring your performance versus the best-in-class companies.
B. A standard of excellence or achievement against which other similar things must be measured orjudged.
C. Comparing the performance of one company to a set of standards and then to another'sperformance.
D. The search for best industry practices that lead to superior performance.


Answer : C


Question 6
Which of the following is the BEST method to developing materials for a training program on the gaps in performance?
A. Secure a workshop trainer.
B. Review a record of activities.
C. Set up a one shot case study.
D. Allocate employees for training.


Answer : B

Question 7
In most cases, an improvement team facilitator will NOT normally:
A. Be familiar with problem solving techniques.
B. Provide feedback to the group.
C. Function as the group leader.
D. Summarize key ideas generated by the group.


Answer : C

Question 8
The ideal results of a quality training effort would NOT include which of the following?
A. Increased cost-of-quality results.
B. Improved working methods and morale.
C. Increased productivity and job satisfaction.
D. Reduced defects and employee turn-over.


Answer : A

Question 9
Information that is received by upper management, is often distorted. Which of the following actions is effective in countering this problem?
. Stop killing the messenger.
. Establishing an open door policy.
. Practice management by walking around.
A. Ionly
B. IandIIonly
C. IandIIIonly
D. I,IIandIII


Answer : D

Question 10
Which of the following quality gurus was very critical of merit-pay and individual bonuses?
He discouraged management by objectives and the ranking of employees by performance.
A. Dr. Juran
B. Dr. Deming
C. Dr. Taguchi
D. Dr. Feigenbaum


Answer : B


Question 11
In order to implement a continuous improvement strategy, a company may institute a steering committee or improvement council. Which of the following would generally NOT be a task performed by this council?
A. The development of a quality vision for the company.
B. The combined development and implementation of the company improvement strategy.
C. The definition of certain quality objectives for sections of the company.
D. The development of quality education and communication modules for the organization.


Answer : A

Question 12
A company is planning to completely change its employee performance, appraisal and reward system. Which of the following is NOT viable for consideration in the new system?
A. Integrating subordinate, peer, customer, and self-evaluations with supervisory ratings.
B. Using continuous improvement, quality and customer satisfaction as key criteria.
C. Requiring work team or group evaluations that are equal in emphasis to individual evaluations.
D. Requiring less frequent performance reviews, but utilizing many rating categories.


Answer : D

Question 13
Any group, designing a quality information system (QIS) to collect product data, must consider which of the following items?
. How the results will be used.
. The frequency that results must be reported.
. The allowable data error variation.
A. IIonly
B. IandIIonly
C. IIandIIIonly
D. I,IIandIII


Answer : D

Question 14
Which of the following are likely to be positive actions in obtaining a supplier's commitment to quality improvement?
. Involving the supplier early in the product development stage.
. Partially reimbursing the supplier, when the product is rejected.
. Establishing a firm schedule of required product quantities and dates.
. Providing meaningful and timely quality performance feedback.
A. IandIVonly
B. I,IIandIVonly
C. I,IIIandIVonly
D. I,II,IIIandIV


Answer : C

Question 15
A pre-award evaluation of a supplier's quality system capability should NOT include consideration of
A. The supplier's product-quality history.
B. The supplier's geographical location.
C. The supplier's implementation of quality manual procedures.
D. The supplier's skills in quality control techniques.


Answer : B


Question 16
For TQM success, what structure sequence should be followed?
. Develop a quality policy.
. Establish a quality council.
. Establish strategic quality goals.
. Train for internal audits.
A. II,III,I,IV
B. II,I,III,IV
C. III,II,I,IV
D. I,II,III,IV


Answer : B

Question 17
What is the highest form of partnering with employees?
A. Employee involvement.
B. Task teams.
C. Cost reduction projects.
D. Stock option plans.


Answer : A

Question 18
A product failure in the customer's hands is bad for the company. Why do only 4% of the customers normally file a complaint?
A. The product guarantee takes care of the product.
B. A warranty is in place on the product.
C. It is a minor inconvenience.
D. They don't think it will do any good.


Answer : D

Question 19
The Malcolm Baldrige award is open for competition among which of the following?
. Large manufacturing businesses.
. Large and small manufacturing businesses.
. Service organizations.
. Large service companies.
A. I only
B. I andIIIonly
C. IIandIIIonly
D. IIandIVonly


Answer : C

Question 20
Which of the following is NOT a method for customer service data collection?
A. Customer surveys.
B. Internal surveys.
C. Customer visits.
D. Complaint analysis.


Answer : B


Question 21
What is the key ranking difference between the Deming philosophy and the Malcolm
Baldrige award criteria?
A. Deming prescribes "all or nothing" propositions but MBNQA ranks categories with different weights.
B. The MBNQA ranks "business results" and "customer focus", but Deming does not consider theseitems.
C. The MBNQA has seven categories compared to Deming's 14 points.
D. There is no recognized rating system for the MBNQA.


Answer : A

Question 22
A vendor may be audited both before and during the execution of a contract. During such a vendor audit, the focus may be directed at the management and resource management of the company. Which of the following areas would be EXCLUDED during such an audit?
A. Use and planning of time, manpower and training.
B. Defined quality responsibilities.
C. Company philosophy and organizational charts.
D. Design and process capabilities.


Answer : D

Question 23
In obtaining Total Customer Satisfaction, management should NOT undertake which of the following activities?
A. Use employee involvement and teamwork.
B. Encourage team competition.
C. Encourage sacrificing for the team.
D. Coordinate efforts of the departments.


Answer : B

Question 24
Normally, complaint data for both a product or service organization should provide
A. An indication of the organizational areas creating the most problems.
B. The degree or extent of customers dissatisfaction.
C. The appropriate corrective action to take.
D. The total quality costs for the organization.


Answer : B

Question 25
The existence of a quality control manual at your key supplier means
A. That a quality system has been developed.
B. That a quality system has been implemented.
C. That the firm is quality conscious.
D. That the firm is a certified supplier.


Answer : A


Question 26
A quality control program is considered to be
A. A collection of quality control procedures and guidelines.
B. A step by step listing of all quality control check points.
C. A summary of company quality control policies.
D. A system of activities to provide quality of products and service.


Answer : D

Question 27
An audit will be viewed as a constructive service to the function which is audited when it
A. Is conducted by nontechnical auditors.
B. Proposes corrective action for each item uncovered.
C. Furnishes enough detailed facts so the necessary action can be determined.
D. Is general enough to permit managerial intervention.


Answer : C

Question 28
The term "quality audit" can refer to the appraisal of the quality system of
. An entire plant or company.
. One product.
. One major quality activity.
A. I only
B. I,IIandIII
C. IIandIIIonly
D. I andIIIonly


Answer : B

Question 29
Which of the following items is the MOST important consideration when selecting an audit team member?
A. Being familiar with the organization that will be audited.
B. Being competent in auditing techniques.
C. Being competent in many quality control techniques.
D. Having technical knowledge of the area being audited.


Answer : B

Question 30
You are requested by top management to establish an audit program of the quality systems in each branch plant of your firm. Which of the following schemes would you use in selecting the audit team to optimize continuity, direction, availability, and technology transfer?
A. A full time audit staff.
B. All volunteer audit staff.
C. Hybrid audit staff (a proportion of answers a and b above).
D. An outside consulting firm.


Answer : C


Question 31
Which of the following would be considered the WEAKEST reason to initiate an audit?
A. To compare actual practice to a defined standard.
B. Follow-up on corrective action.
C. Identify the root cause of a recent problem.
D. Verify that a quality system continues to meet requirements.


Answer : C

Question 32
Findings and observations are audit terms. The best relationship between these terms is which of the following?
A. Observations are broader in scope than findings.
B. Observations are seen; findings are discovered.
C. Observations generally support findings.
D. Findings are reported in writing, observations are reported verbally.


Answer : C

Question 33
Quality audits do NOT provide -
A. Answers to quality system deficiencies.
B. Highlighting of faulty company operations.
C. An index of quality needs.
D. An anticipated indication of customer acceptance of the product.


Answer : A

Question 34
The sample size for a product quality audit should be
A. Based on ANSI/ASQ Z1.4.
B. Based on the lot size.
C. A stated percentage of production.
D. A very small quantity of product.


Answer : D

Question 35
Which of the following parties, traditionally initiates an audit?
A. The client.
B. The plant manager.
C. The lead auditor.
D. The auditee.


Answer : A