Scenario: You are a hiring manager with Excel Incorporated. You are looking to hire an operations manager to oversee a s
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Scenario: You are a hiring manager with Excel Incorporated. You are looking to hire an operations manager to oversee a s
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Scenario: You are a hiring manager with Excel Incorporated. You are looking to hire an operations manager to oversee a staff of 100. You have a yearly hiring budget of $200K total. Look at your options and complete the decision diagram to help you determine which candidate should continue with the hiring process. Refer to Part 5 of your text. Add your decision diagram below.......
Resume 2 Summary Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed worth ethic. Highlights Strategic planning . Global and strategie sourcing • Negotiations expert • Procedure development . Financial oversight Experience Janet Gray 1 Main Street, New Cityland, CA 91010--(553) 322-7337 ()-[email protected] National Gas Company Operations Manager New Cityland, CA . Generate revenue by coaching staff on effective prospecting and lead development strategies. Samuelson Trucking Company Operations Manager Monitor employee productivity and optimize procedures to reduce costs. . Consistently meet or exceed gross profit goals. • Maximized driver time and efficiency by revamping delivery schedules and workloads. . Increased productivity by 20% while simultaneously reducing head count by 10%. • Oversaw development and launch of additional delivery area routes. October 2006 to April 2009 • Process Improvements . Cost reduction and containment Systems implementation . Team building Analytical May 2009 to Current New Cityland, CA Boosted delivery and scheduling efficiency by moving to computer database system. • Developed safety programs that reduced incidents by 80% in one year. Held monthly employce meetings to give information, take feedback, and provide updated training. • Supervised completion of financial paperwork and tracking reports. . Grew company market share by 25% in Just 6 months. • Implemented new outreach program aimed at post-delivery follow-up and new business development. March 2002 to September 2006 . Western Machinery Operations Manager New Cityland, CA • Built and maintained effective accounts receivable and eash flow monitoring systems. Identified inefficiencies and made recommendations for process improvements. Education . Effectively controlled costs and developed operating budgets. Oversaw inventory, ordered new equipment, and scheduled repairs for damaged machinery. Earned Top Performer Award for taking store to first place in region in total revenue earned. University of Southern California Bachelor of Science: Accounting New Cityland, CA Minor in Pinance
Resume 1 . . . . . . . . . GERALD LAWFIELD 143 Harbor Meting DubChatte, Marth Camb 13434 Phone (4) 333-3333) E-ma gibeccomm OPERATION MANAGER MARKKINO/GRAL BUPACCm/beoMRVT PROCE A remity-ented btw prossimal with proven states in stage planning, managing , g dismcy of operations, win budding and detailing project fomation to determine the proomes for operations Able to identify amas of sagth and weakness and implement company policies, standarts, dunges in operation, md syns that optntm prodacty and bottom re. Demonstrated abiy to move sud to maxsan productivity and cond cost drough the most effective us of marpower and available r . PROJECT RESTRUCTURING . PROGRAM DEVELOPMENT STREAMLINING OPERATENS . MANAGER/MOTIVATOR ♦ LABOR UTILIZATION ANALYSIS INDUSTRIAL ENGINEERING TRACTEES SUMMARY OF QUALIFICATIONS Able to butil vion to achieve company goals and nurpass production expectations while maintaining quality, safety, and customer service integrity through total quality management Successful in cmating and implementing strategic plants, setting and adminisering budgets, and developing improved processes to meet short and long wmm objectives. Experienced in operations estructing to addess business growth, reduce costs, and improve servis. Oversees facility operations to ensum facility quiments am met within established budget, design plans for facility improvements to meet production goals and to provide superior customer service. Analyzes payroll costs and productivity sports, vieurs OSHA logo for injury analysis, implements best practice improvements. Analyzes cost planning and implements industrial engineering practices to emune effective cost containment A persuasive negotiator with demonstrated experience interfacing with union officials and recruiting agencies to secue cost effective labor contracts. Adept at creating and implementing innovative marketing campaigns to nen reveram Interviews all potential employees, schedules staffs, evaluats performance and makes recommendations for promotions. Able to establish a wam-spirited environment through a positive and proactive leadership style. Trains management in their daily jobs, including how to mad profit and loss statements, cost analyan, human resource reports, and in OSHA regulations and standards. Empowers managers to make decisions in order to better service the customer. PROFESSIONAL EXPERIENCE 1986/present UNITED PARCEL SERVICE Received subsequent promotions throughout a 15-year ternue with this 92-year-old company. UPS is the largest express carrier and largest package canier in the world and continues to develop the frontiers of logistics, supply chan muragement and e-Commerce. OPERATIONS MANAGER Anywhere, South Carolina (2000/present) • Directly train and manage 29 supervisors, oversee a total staff of 222 employees in facility. • Improved cost and productivity from a 30 place ranking to a 2nd place ranking nationwide in only three months. Achieved the #1 ranking cost facility in district for May and June of 2000. Increased production by 22% over previous year at a cost savings of more than $100K per year.
Textbook-Part Five - A Decision Model: Quest Branch Office 1 2 3 Staff preference 4 Proximity to clients 5 Building features 6 Amenities 7 Total 8 9 Rent per month 10 Taxes 11 Utilities B Los Angeles Chicago S55 45 40 35 30 150 $ 2,200.00 C 38 54488 40 42 42 162 $1,800.00 448.00 $ 725.00 500.00 $ 450.00 D