An email to management outlining your findings relating to customer complaints and your suggetsion to conduct this train

[answerhappygod]

An email to management outlining your findings relating to customer complaints and your suggetsion to conduct this training seminar
A summarized review of the employee qualifications to identify if the issue lies with lack of experience
itinerary of events. proposed location proposed speakers and justification for these speakers
proposed budget request in alignment with justification
outline of follow up actions that you plan to implement to document the success or lack therof of the training session