The consumer is very upset about a recent conversation they had with a customer service representative at the phone comp

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The consumer is very upset about a recent conversation they had with a customer service representative at the phone comp

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The Consumer Is Very Upset About A Recent Conversation They Had With A Customer Service Representative At The Phone Comp 1
The Consumer Is Very Upset About A Recent Conversation They Had With A Customer Service Representative At The Phone Comp 1 (27.36 KiB) Viewed 34 times
The consumer is very upset about a recent conversation they had with a customer service representative at the phone company. You are very angry to hear what happened. Instead of saying mean things about the customer service representative, you decide to ask the consumer about what they think they could do differently next time someone is treating them poorly over the phone. Which skills are you using? O Verbal Communication O Seeking to Understand Maintaining a Positive Attitude O Sign-posting
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