to write in report format a 1500-word content entitled. ‘The Philosophies of Service’ Within this report, you will consi

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to write in report format a 1500-word content entitled.
‘The Philosophies of Service’
Within this report, you will consider why hospitality shouldappear effortless and spontaneous for the guest, including hotelstandards, reputation management, building and retaining customerloyalty, customer service standards, how they vary betweendifferent types of hotels and how this relates to brand-consistencystandards, grading systems and corporate culture.
You must include the importance of the five service systems ofthe secret weapons of service : Preparation, Execution, Guestpreference and experience tracking, Recovery and Continuousimprovement. With examples as well as examples of the recoverymodels that have been discussed within the module and comment onthe benefit of following these, such as ARFFD, AREC, LEARN etc.,describe which hotels use them and why. You should include your ownrecommendations for customer experience failure recovery for abusiness. How would these be implemented and what are the benefits?You should be able to link to industry trends and futureopportunities in the industry.
In your report, you will need to include recommendations.Recommendations are often included with a report’s conclusion,although they serve different purposes. Whereas a conclusion offersyou the opportunity to summarise or review your report’s mainideas, recommendations suggest actions to be taken in response tothe findings of a report.
Industry examples should be referred to throughout your report,think of the case studies that have been discussed within lectures,and those that you will source to support your content